Shipping And Returns

Tracked Delivery

Our orders are shipped and delivered on business days (Monday - Friday, excluding public holidays). Shipping charges apply for all purchase

Our standard shipping carrier is First Logistic.

Self-Collection
We offer self-collection at the DR's Secret Concept Store at no charge. Please select "Self-Collection" when choosing your delivery method at checkout.

Self-Collection Address

Citywalk LC (Plangi LC)
Citywalk Sudirman level 2 unit 0213
Jl. KH. Mas Mansyur
Jakarta 10220

Tel:	(62) 21 2555 6620
WhatsApp:	(62) 816 135 9595
	(62) 815 8495 7608
	(65) 9835 7339

Pondok Indah LC
Jl. Permata Intan Blok R - 8
Permata Hijau -
Jak- sel 12210

Tel:	(62) 21 7279 3959
Fax:	(62) 21 5348 070

LC Pluit
Pluit Putra Raya No. 5
Jakarta Utara

Tel:	(62) 21 6693 800
Fax:	(62) 66 6981 89

Mangga Dua Square LC
Mangga Dua Square
Lt.3 Kav 7 Hall B
Jl. Gunung Sahari Raya No.1
Jakarta Utara

Tel:	(62) 21 6231 0221

CIBUBUR LIFESTYLE CENTRES
Raflles Hills Blok N5/17
Jl.Alternatif Cibubur
Kec.Tapos - Depok 16454

Tel:	(62) 21 8481 984
WhatsApp:	(62) 817 196603
	(62) 838 7253 4650

SURABAYA LIFESTYLE CENTRES
Hr. Mohammad - Surabaya LC
Jl. Kalianyar Wetan No.28 - 32,
Surabaya

Tel:	(62) 31 3719 635

Kayun - Surabaya LC
Ruko Landmark Kayoon
Jl. Kayun No. 38 - 40
Surabaya

Tel:	(62) 31 5457 895

LAMPUNG LIFESTYLE CENTRES
Jl. Woltermongisidi No.30 A
Bandar Lampunu

Tel:	(62) 721 251 844

RIAU LIFESTYLE CENTRES
Jalan T. Tambusai d/h Nangka Kompleks Central Nangka Niaga (CNN) No.A2. Pekan Baru

Tel:	(62) 61 7332 340
Fax:	(62) 61 571 201

BATAM LIFESTYLE CENTRES
Ruko Rafflesia
Business Center Blok A no. 8
Batam Center, Batam 29400
Kepulauan Riau

Tel:	(62) 778 464 839

Operating hours:
12pm-9pm (Mon-Fri), 11am-6pm (Sat), 12pm-6pm (Sun)
Closed on Public Holidays.

Your items will be ready for collection after you have placed the order (during operating hours only). Please provide your SMS confirmation upon collection.

Shipping Method	Cost	Timeframe
Standard Courier		3 - 5 business days
Self-Collection (DR's Secret Concept Store)	FREE	Immediate

We regret that we do not ship outside Indonesia at this time for orders placed on drs-secret.co.id. Please use our Store Locator to find the nearest DR's Secret store near you.

Your order will arrive in 3-5 business days. If you do not receive your order after 5 working days, please contact our customer care at onlinestore@id.bwlgroup.com or (62) 822 9899 8850.

You will receive a tracking number via SMS after your order has been dispatched.

Our Return & Exchange Policy applies only to products purchased on our website - drs-secret.com. Any DR's Secret product purchased through third parties or our distributors are not covered under this policy.

We offer returns and exchanges for defective or wrong items.

In line with the 7 business days cooling-off period, we allow exchange of defective products provided the returned products are in its original packaging. To ensure prompt resolution, please retain the shipping box, packing materials and the damaged item for assessment.

Please be advised that prior authorisation is required on all returns and exchanges. Any return or exchange sent to us without return authorisation cannot be accepted. Return acceptance is at the sole discretion of DR's Secret.

Step 1: Should you receive a wrong or defective item, please contact us immediately at onlinestore@id.bwlgroup.com or (62) 822 9899 8850. Please provide the order number along with your mobile number.

Step 2: Once your return/exchange request is authorised by our customer service team, kindly bring item(s) to our store for assessment. Our customer care team will determine if refunds or exchanges should be carried out.

Exchange will be made within 5 business days once the validity of the defective products is confirmed.

All refunds to the customers will be made via cheque or bank transfer within 2 weeks upon approval, following the receipt of the completed Product Feedback Form and/or Amendment Form from the customers. All refunds will be in Singapore Dollars. Any refund requested after the 7 business days cooling-off period but within 30 days of purchase requires Management approval and will be subjected to processing fees. These include the administration fees calculated at 10% of the returned products' price, credit card charges between 2%-4.8% and amendment fee of SGD30.